Alliance Service Dogs is committed to providing an inclusive and accessible experience for all clients, comprehensive of the diverse disabilities served by our business.

We strive to ensure that:

• Our website is easy to navigate and understand

• Clients can request accommodations for training, communication, and scheduling

• Our services are designed with the needs of disabled handlers in mind

If you encounter any barriers, online or in person, we want to know. Please contact us so we can help and continue improving accessibility at admin@allianceservicedogs.com.

Accessibility is an ongoing process. We welcome feedback and are committed to reviewing our policies, services, and website regularly to remove barriers wherever possible.

Payment is due at least 24 hours before services are scheduled to be delivered. If payment is not received on time, services may be cancelled.

Refunds are not available for services already delivered. For services not yet delivered, refunds may only be available in extenuating circumstances, such as with health issues or a change in suitability for the program.

Lessons may be cancelled without penalty up to 24 hours prior to the scheduled start time. After that time, any cancellations incur the total fee paid. Exceptions may be made in extenuating circumstances, such as health-related emergencies, at the discretion of the instructor.

Alliance Service Dogs is dedicated to upholding high standards of canine welfare. This includes, but is not limited to, exercise, enrichment, rest, grooming, feeding, weight management, and veterinary care.

Along with canine welfare, we are dedicated to pursuing Least Intrusive, Minimally Aversive (LIMA) training protocols. Our training methodology does not include the use of aversive tools (e-collar, prong collar, etc), pain, intimidation, or compulsion. Dogs are carefully watched for body language indicating stress, and signs of stress are attended to promptly.

Clients who are not prepared to follow care and training recommendations with welfare implications will not be allowed to continue in the training program.

It is important that clients recognize that animal behaviour is unpredictable, and animals may develop unforeseen health or temperament issues, or turn out to be unsuited to the client’s expectations or goals. Instructors can offer no guarantees or express/implied warranties with regard to assessment, recommendations, training, and/or products or services. Further, the success of the client’s dog is in part dependent on the client’s dedication to the program and its training. Acceptance into the program does not guarantee completion of, and graduation from, the program. Repeated cancellations, failure to pay for services in advance, and/or an inability to commit to the required training program may exclude a client from Alliance Service Dogs services at any time.

Alliance Service Dogs is committed to protecting your privacy. We collect only the personal information we need to provide you with services, such as your name, contact information, and details about your dog and training goals.

We may collect:

• Your name and contact information

• Health or disability-related information (as needed relative to service dog training)

• Information about your dog (age, breed, training history, etc.)

• Payment and scheduling details

We use your information to:

• Provide dog training services

• Book and manage appointments

• Communicate with you about your progress and support

• Improve our services

We do not sell or share your information with third parties, except as required by law.

You can ask us to access, update, or delete your personal information at any time. If you have questions or concerns, please contact us at admin@allianceservicedogs.com.

We store your information securely and only for as long as necessary to provide our services or meet legal requirements.